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Below list our policies with our game
servers. Included on this page is a basic
understanding of our company policies. We urge
all our customers to please keep up to date
with this page as you are responsible to keep
up to date with our company policies.
Your responsibility
You are responsible for the upkeep of
your server. If your server is performing poorly please notify us to
make sure your game server is back online. We
do monitor game servers on an individual basis, however there are possible scenarios
where you may experience an issue which we don't detect. You
must notify us if your server is experiencing problems
or is down through our support area of our web site we
want to help limit the amount of downtime you may
experience due to server crashes etc. We monitor
our computer systems to ensure all systems running game
servers have a four 9's availablilty (99.99%). You must
insure that your server abides by our terms of service at
all times. That means if your server is a
password protected game server it must have remain password
protected, if you signed up for 20 player limit, your
server may not exceed 20 players. Please use care to
help keep your server operational 100% of the
time. If you make changes to files we advise that you test those
files on your local system first. There may be additional
charges if we must assist you to return your server to a running
state. You must also make sure that you understand our
TOS and comply with changes in our TOS at all times.
Failure to comply with this TOS agreement can result in
termination of your service.
LPGHosting
responsibility
We are to provide you with a low lag
game server. Our game servers are designed to have
very low lag. While
it is impossible to insure lag free game servers. We do
our best to provide you with a great running game server
that feature a great ping. We also monitor our systems
to insure all systems that run our game servers are up
and in a running state. You are
eligible for a credit if we are unable to maintain 98%
availablility for the month. We make a best effor to fully monitor your
game servers. Should an outage occur, we will typically know of an outage,
however, we ask you to notify us as an added precaution.
Password Protected
Servers
If you ordered a password protected
server there are a few additional requirements you must
follow. Your server may not be shared by more then 2
clans. You may not loan your server to any other clans,
unless it's a clan you are having a match with. If at
anytime we see your server occupied by two clans that
one team is not your own the server account will be
deactivated. Your server password may not be advertised
to the general public but may be posted in order relay
to your clan members the proper password. Our password
protected game servers (Private Server) is designed for
clan use only and is not intending to be used as a
public game server. If you wish to give match access to
other clans you must purchase a public game server or
tell them to visit
www.lpghosting.com
to get their own password protected server. Server
passwords must be changed every 30 days. If there are
violations in any of the above rules your server will be
taken offline until your server password has been
changed.
Player Limits
To provide all customers with an equal level of service
there are limits on the number of concurrent players.
Your subscription defines the maximum number of concurrent players.
We reserve
the right to inspect any game server to insure they are
not exceeding the current max player limit allowed for
that account. Violations will result in a warning. We will issue 2 warnings to a server before
termination of service. This includes warning for any
and/or all item related violations included in
this TOS.
Server Client Rates
We have a rate limit of 8,000 bytes
per connection on public servers and 10,000 bytes on
password protected servers. This means that a public 16
player server for example has over 1mbps of available
average bandwidth available to it (16 * 8000 = 128,000
bytes * 8 = 1,024,000 bits). Different games use
different methods of specifying the rate of the client
connections, however, they are still subject to the same
formula. We believe that setting your game server to a
higher rate than this is NOT to your benefit as most games
are designed with standard modem links in mind. We can authorize you for
higher rates at an additional charge should you still
desire a rate increase ($1 per 1,000 bytes - for example
a 9,000 rate on a 16 player server would be: 1,000 * 16
= 16,000 [16] * $1 = $16 more, discounts available on
high rate limits).
Server
Port Use
Your game server account will be given a static IP and port configuration.
It is important not to edit or change your
server port or IP address without first consulting our
staff. If you do your server may stop functioning. If
you need to allocate additional ports please consult our
staff FIRST.
Server Bots
Bots take extra server resources to run. At this time we prohibit bots
for use on all customer servers. If bots are found running on your game server you
could be found in Violation of our Term of Service
(TOS).
Server Files
We give all users of our service FTP
access to their game directories. FTP access is not to
be used to run a File sharing site or for file storage. Please note that downloads are capped at 4 kB/sec. This
is to discourage file sharing via FTP. FTP is meant for the management of server files only.
Users of our service are responsible for their files and
content of their servers. We set every server up so that it is
running and configured with your basic needs. We provide
you access to your files though FTP and access to some
servers though SSH (secure shell) or Remote Desktop. Anytime you make changes to your
files please test those changes our on your local
computer system
first. We will charge you if we have to restore your files
back to a running condition more then 3 times. Please
change your files with care. We are not responsible for
the files in your game server directories after your
game server account is activated.
Payments
We currently all payments via PayPal, Check or Money Order. We will assume
you want to keep the service until you cancel your
service. On payments by check or money order we request
3 month prepay for services. Your credit card will be
automatically re-billed every 30 days from the date that
your server was activated. In order to prevent this, you
must contact us 10 days before your next payment is due
if you want to cancel this service. Your next first due
day follows 1 month after the first day your server is
activated, unless you prepaid for service for a longer
payment term.
Money back policies
As a
provider of internet services this site does offer a
money back policy on it's services. This policy is
limited to your current unused amount for the period and is
conditioned to our terms. We will refund your
remaining account balance prorated to the day minus any
discounts after your cancellation request is made
in the event we do not maintain our service with a 98%
system uptime schedule not including periods of
scheduled maintenance or Game Server Crashes. This means
if the system your game server is on is down for more
then 15 hours in any given month you may take part in
our refund policy or elect to take time credit for the
downtime of 3 times the period of time the system your
server resides on was down. We
will post information on downtime no later then 2 days
before the downtime is to take place. You will also be
in effect of our money back policy if you experience
high lag conditions over a cable, DSL, or greater
connection for a duration of more then 2 hours in any 24
hour period. This
does take in account one of our team members expecting
your game server and it complies with a expectable
running state and he also experiences issues and that
you allow us 72 hours with your notification of such
future issues to have your lag issues resolved.. At that
point you may take part in our refund policy. As the
owner of your server you take the sole responsibly to
insure your server is up and runningr. We monitor the
systems that your game server is on. If you believe
a refund is in order then you must contact us via email at
support@lpghosting.com to request a refund.
Prices are
subject to change
Out prices are subject to change with
little or no notice at anytime. You are guaranteed the
price that was in effect at the time you signed up for
service. This price will remain in effect until you
cancel service with LPGHosting.com. If for any
reason we have a price reduction you must notify us that
you wish to take part in the new price level. The new
price level will not be prorated and will take effect on
your next payment due.
Upgrades & Extra
Patches:
We will patch your server with official game updates at no charge to you.
Extra patching
such as beta patches has a $25 Charge for each beta
patch. Game Servers are configured with the base install
according to the game type ordered. If you need us to
install mods or add-on packs there is a $25.00 charge
per add-on or mod. We will however add any needed
command lines to your server start file at no charge if
you install the mod yourself
What happens if I don't abide by this TOS
Failure to comply with all current and
future Terms of Server Agreements can result in
termination of your account and/or server downtime. We
will immediately shutdown a server if we find your
server is in violation of our Terms of Service, until
the account holder insures us his/her game server does
comply to our Terms of Service. If a user has excessive
violations then his account can be terminated with no
refunds. If you have questions about our TOS please send
an e-mail to
support@lpghosting.com
or contact us directly at (408)655-5152
LPGHosting Ownership
LPGHosting (www.lpghosting.com)
is owned and operated by
Dweebsoft.com.
All content and service is provided by Dweebsoft.com.
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